Crito AI

Sep 2026 – Present

Crito AI

Multi-tenant voice AI platform for Crito Germany GmbH. Inbound hotel calls and outbound demo callbacks run through Twilio media streams and xAI realtime voice, with tool calling into property systems and Google Workspace so the assistant can check in guests, book meetings, and act — not only talk.

AI
Next.jsNode.jsPostgreSQLTwilioxAI

Screenshots

Inside the product

Crito AI operations dashboard

Crito AI operations dashboard

Command view for the organisation — total calls, duration, active tools, and latest call activity so teams see how the voice agent is performing day to day.

Call analytics and distribution

Call analytics and distribution

Call analytics over a selected range — volume, total and average duration, and distribution by day — so product and ops decisions sit on real traffic, not guesswork.

Custom API tools for the voice agent

Custom API tools for the voice agent

Tool builder for live API actions the agent can call on a conversation — check-in, check-out, bookings, and reservation lookups wired to property systems like Apaleo.

Connected apps and integrations

Connected apps and integrations

Integrations hub for accounts the assistant works with on calls. Google Workspace connects in one place so calendar, Meet, Gmail, and contacts stay under the organisation.

Google Workspace actions for voice

Google Workspace actions for voice

Google actions the agent can use on a call — check free time, book or move meetings, add Meet links, send confirmations, and prepare a daily brief — with clear receptionist and owner roles.

Reflection

Takeaways

  • Realtime voice only works when the phone bridge, the model, and the tools share one call context.
  • Hotels trust an assistant when it can check a reservation or open a stay — not when it only sounds polite.
  • Google Calendar and Gmail help only when permissions and roles stay clear for receptionist versus owner use.
  • Call analytics matter after launch. Duration, volume, and outcomes show whether the agent is actually useful.

Next step

Building voice or call AI?

Realtime agents, Twilio telephony, tool calling, or hospitality voice products in this space. I am open to the conversation. Different brief, same domain. Send a message.

Talk about voice AI