Crito iKiosk

Apr 2026 – Jul 2026

Crito iKiosk

Self-service kiosk for Crito Germany GmbH used in hotels in Germany, handling guest reservations and check-in workflows. Integrated with the Apaleo Open PMS to automate front-desk processes.

Hospitality
ReactMantine UIElectronApaleo PMS

In Action

Outcomes

Printing the check-in confirmation

Printing the check-in confirmation

Once check-in is complete, the kiosk prints a confirmation slip with reservation and room details, giving guests a physical record without needing front-desk assistance.

Dispensing the room key card

Dispensing the room key card

The final step in the self-service flow — the kiosk encodes and dispenses a room key card branded for uno-hotels.de, completing check-in without any staff involvement.

Reflection

Takeaways

  • In hospitality, unclear steps show up as a line at the desk, not as a quiet ticket in some backlog.
  • Anything next to hardware needs calm failure modes. A stuck guest is urgent, not a minor bug report.
  • The best self-service feels obvious when the lobby is busy, not only when the demo room is quiet.
  • Property integrations have to stay honest in real time, or the kiosk creates more work than it saves.

Next step

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